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Tuesday, December 30, 2008 @ 2:00 PM
`xia0jia ->29th 0f December 20o8

wa!!!!! dammmmmm long nv blog le...hahas

toda is e first dae of work but actualli is training... meet pheng opp bus inter to take 8o to Charles n Keith building...after we arrive at e bus stop... we meet shiqin n eqah n pete and we headed there...we waited for sandy....after tat she go thru wif us the rules n regulation , core values, mission n vision and she briefly tok about the company background example like there are how many stores in sg... which store is the lst that locate in sg... the history from 1996 to 2008... after tat we go to e storeroom to take our uniform...the top is nice but the onli problem is e bottom...lol..when we headed back to the training place there was another trainer call wee kee....at first he like “bui song”... gib us attitude coz he wanna act.. but actualli he is quite a nice n friendly person and one ting veri funni when he laugh or smile... i cnt c his eyes....it dammmm small lyk he did nt open his eyes...lols..

we go lunch at 1pm...we ate opp the building...hahas... we break until 2.15pm...
when we come back there are some "O" lvl students tat join us together for the training...hahas...
most of them are 17yrs old...after tat we continue our lesson and it end at 6pm... and i take bus hm wif pheng..hahas

what i hab learn toda:

1. objectives
2. importance of customer service
3.communication
4. staff presentation
5. greet and approach customer
6. barcode of the product
7. identify the needs of customer
8. the membership
9. exchange and repair policy
10. sizes of the shoe - example lyk which size is the most popular to the least.